Important Frequently Asked Questions (FAQs)

Go to km88.org.ph/register and enter your Philippine mobile number (Globe, Smart, or DITO). You’ll receive an OTP to verify the number. Once confirmed, set your username and password and your account is ready. The whole process takes under 2 minutes.

No. One person is allowed one account only. Creating multiple accounts to claim bonuses more than once is a violation of the Terms and Conditions. All accounts involved will be permanently suspended and balances forfeited.

KM88 may request a government-issued ID if your account shows unusual activity or before processing a large withdrawal. Accepted documents are a Philippine passport, driver’s license, SSS ID, or UMID card. Send a clear photo through Live Chat. Verification is usually completed within 2 hours.

Contact Live Chat support and provide your registered mobile number. The agent will explain the reason for the suspension. Common causes include failed identity verification, suspected multi-account activity, or a self-exclusion request that was previously submitted.

Yes, but you need to contact Live Chat support to do this. You’ll need to verify your identity first. The new number must not already be registered to another KM88 account.

KM88 accepts GCash, Maya, major Philippine banks (BDO, BPI, UnionBank), and USDT via TRC-20 for crypto deposits. All transactions are in Philippine Peso (₱), except USDT which is converted at the current rate at the time of deposit.

The minimum deposit via GCash or Maya is ₱100. Bank transfer minimums may vary depending on the bank. There is no maximum deposit limit.

GCash and Maya deposits are credited within 30 seconds after payment confirmation. If your balance has not updated after 5 minutes, take a screenshot of your GCash or Maya transaction receipt and send it to Live Chat support. The team will resolve it manually.

Go to the Withdrawal section in your account, enter the amount, and select your payout method (GCash, Maya, or bank). The receiving account name must match your registered name exactly. Most withdrawals are processed within 3 minutes, 24 hours a day.

The most common reason is a name mismatch between your KM88 account and your GCash or Maya account. Both must be registered under the exact same name. Other reasons include an incomplete wagering requirement on an active bonus or a pending identity verification. Contact Live Chat for the specific reason.

No fees on standard GCash and Maya withdrawals. KM88 applies a 1:1 rate with no deductions. For USDT withdrawals, the TRC-20 network fee is deducted from the amount sent. This is a blockchain network cost, not a KM88 charge.

Make your first deposit of at least ₱100 via GCash or Maya. The bonus is credited automatically to your account within a few seconds. No promo code needed. The bonus applies to Slot and Fishing game lobbies. Check the Promotions page for the current wagering requirement before withdrawing.

A wagering requirement means you need to place bets totaling a certain multiple of the bonus amount before you can withdraw it. For example, if you receive a ₱500 bonus with a 10x requirement, you need to place ₱5,000 in total bets. Your progress is tracked automatically in your account.

Cashback is calculated based on your net losses over a set period (daily or weekly depending on the current promotion). The cashback amount is credited to your account automatically. Cashback funds typically have a lower wagering requirement than standard bonuses. Check the active promotion details for exact percentages and caps.

Bonuses have an expiry period. If the wagering requirement is not completed within that window, the bonus and any winnings from it are removed automatically. The expiry date is shown in your bonus history. If you think the removal was an error, contact Live Chat with your account details.

No. Bonus funds and winnings generated from them cannot be withdrawn until the wagering requirement is fully met. You can withdraw your original deposit at any time, but doing so before completing the requirement will cancel the active bonus.

KM88 has slots from JILI and PG Soft, live dealer tables including Baccarat, Roulette, and Dragon Tiger, 3D fishing games, and a sports betting section covering PBA, NBA, and international football. The full library is the same on both the website and the mobile app.

Game results are recorded on the server side, not your device. If the connection drops after a bet is placed, the result is still logged. When you reconnect, the outcome will be reflected in your balance and bet history. If your balance looks wrong after a disconnect, contact Live Chat with the approximate time of the session.

Yes. All slot and table games use certified Random Number Generators (RNG) provided by the game developers (JILI, PG Soft, and others). KM88 operates under a PAGCOR license, which requires regular audits of game fairness. Live dealer games are streamed in real time from licensed studios.

Yes. The KM88 website is fully playable on mobile browsers (Chrome, Safari, Firefox). All games load without requiring the app. That said, the Android APK and iOS PWA versions load faster and use less mobile data. See the App Download page for setup instructions.

Some Philippine telecom providers occasionally block offshore gaming domains. Try switching between mobile data and Wi-Fi first. If the site is still unreachable, use the KM88 Android app, which has a built-in Smart Routing feature that bypasses carrier-level blocks automatically. You can also get the latest working link from the official KM88 Telegram channel.